A customer may return their ebike within 14 days of receipt, on the following terms and conditions:

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1. Upon receiving the ebike parcel from the carrier service (UPS, FexEX, Purolator, palette delivery etc...) You have 14 days from that date to try your ebike and decide if you would like to keep it or return it for a refund. (conditions apply, read Returns Policy)

2. You may only ride a limited distance of no more than 22 miles or 30km's.  The bike's odometer reading on the LCD display must be recorded in a picture to validate the distance.  The picture must be emailed to us at support@fabulousebikes.com

3. Returned bikes must be free from wear, tear, dust and dirt in " like new " condition. Fabulous E-Bikes reserves the right to assess fees for bikes that are returned dirty or in poor condition.

4. The bike must not have been customized unless explicitly approved by Fabulous E-Bikes.

5. A return authorization (RMA) is absolutely required. Please contact customer support for assistance by email at support@fabulousebikes.com

6. Returns over 14 days or over 22 miles / 30km's are at the sole discretion of Fabulous E-Bikes to decide if its returnable and/or to charge extra fees.

7. All return shipping charges are the responsibility of the client in case he wishes to return the product for any reason other than the bike is damaged or defective which is determined by us only. (video proof and pictures are required).

8. Be aware that shipping charges can be as low as $150 to as high as $500 with your local shipping agent. We can always try to arrange lower shipping charges for you as we get better rates. All return shipping charges through us must be paid separately and up front.

9. Opened boxes will be charged a 15% restocking fee which can be waved if you decide to switch it for another ebike.  In this case we will even pay the delivery of the new bike but you must pay the return shipping regardless.

10.  The bike must be returned with its box and all original packaging. If the packing has been lost or discarded, it is the customer's responsibility to purchase bike appropriate packaging. Fabulous E-Bikes reserves the right to refuse the package if the bike is not returned in its original packaging or properly protected.

11. Every ebike returned will be carefully inspected for damage or change of parts before issuing a refund.  If ebike has been tampered with fraudulently we will return it at your own expense.

12.  For refund and information please read the Refund Policy.

13. Please be very certain of your purchase as we don't like to see a valued customer lose money this way. We will do everything to help you reduce any charges as every customer is valuable to us.