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WARRANTY POLICY:  We go beyond our warranty.

  1.  All Fabulous E-Bikes and their respected individual components are considered brand new and protected against all manufacturing defects for up to 15 months after delivery of the e-bike to customer.

  2.  2 years limited warranty on all frames. If any part is defective in the manufacturing process it will be replaced free of charge.

  3.  Batteries are covered by a 1 year guarantee. Batteries must be damage free to qualify for RMA.

  4.  We remind users that batteries are sensitive to temperature and can lose up to 50% of the range in extreme weather conditions.

  5.  We do not charge to ship you any parts during the warranty period.

  6.  We try very hard to ship within 24-48 hours from Monday to Friday.

  7.  We carry almost every part in stock to serve you faster. In rare cases we might need to reorder parts and delays may arise.

  8.  Videos are available to help you fix your bikes but we also offer to pay your local shop to do the work for warranty claims.

  9.  Quote at any local bike shop must be approved by Furious Ebikes first or we will not be responsible to pay the invoice.

  10.  Claims must email support@fabulousebikes.com to open up a ticket so we can track your warranty work.

  11.  You may call for advice and do the warranty claim but you must still email to get it approved. No exceptions.

  12.  Even after warranty period we often extend free of charge the warranty on minor parts and only charge you shipping.

  13.  You are responsible to show proper proof of defective part and pay to return the item if so requested for inspection where we will repair the item or replace it free of charge.

  14. You may also call us as we answer our phones when we can.  855-322-3245

Limited Warranty Does Not Cover

  1.  Fabulous E-Bikes will not warranty products or service related to accident, acts of God, modifications, incompatible replacement parts not intended for use on our bikes, commercial use, abuse, neglect, operator error, stunt and extreme riding, water damage or improper maintenance.

  2.  Consumables such as tires, tubes, brake pads, chains, grips, spokes, and cables are generally not covered under the terms of the limited warranty but may be replaced at the discretion of Fabulous E-Bikes.

  3.  Customization of the motor, gears, and controllers will void warranty claims

  4.  Normal wear and tear is not covered

  5.  Warranty is not covered for replacement products

  6.  The battery is not covered through warranty if damage is resulting from power surge, use of improper charger, poor maintenance or other such misuse, normal wear, water damage, dropped batteries or improper charging or lack there of.

  7.  Warranty is non-transferable and proof of purchase must be provided upon request.

  8. Upon request Fabulous E-Bikes may ask for images and or videos for warranty verification purposes

  9. A return authorization is required. Please contact customer support for assistance by email at support@fabulousebikes.com

  10. Please include your full name, ebike model, as much details of the problem with pictures if possible.

  11. While every effort is made to ensure quick processing of warranty claims Fabulous E-Bikes requires up to 30 days to process

  12.  Completion of your payment will consider you have fully accepted these terms and conditions of the sale.

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